Shipping & Returns

Delivery & Terms

 Delivery Information

Here at Savvy Distro, we ship orders worldwide. The majority of our orders are dispatched on the same working day as the order is placed, if this is not possible then it is dispatched the next working day, all orders are picked and ready to send within 24 hours (subject to payment).

We send all box orders via DPD Next Day who have depots all over the country. The orders are sent overnight ensuring you receive the parcel the next working day before 4pm (this excludes bank holidays).

We recommend placing orders before 12pm to ensure the best chance at getting sent the same day. We always operate on a first come, first serve basis.

If you have any special delivery requests i.e. to leave the parcel with a neighboring shop, then please make sure to contact us directly so that we can add them to your order. This can also be done using the DPD app which is completely under your control.

Tracking Your Parcel:

When your parcel is booked you will receive a tracking email & text (as long as you have provided us with this information), which will allow you to edit your delivery as you would like.

 

Delivery Costs

We offer free delivery* on all orders over £400+ VAT (Mainland UK Only).

We offer free delivery to Ireland, Channel Islands and the Isle of Wight on all orders over £1000+ VAT (Please note this is not 24-hour service in most cases).

Pre-Ordered Items Cannot be used to secure free delivery on existing orders.

DELIVERY IS PRICED AT: £10.00 (+VAT) TO MAINLAND UK

DELIVERY IS PRICED AT: £23.00 (+VAT) TO ISLE OF WIGHT (up to 10kg, +£1 per kg thereafter)

DELIVERY IS PRICED AT: £20.00 (+VAT) TO IRELAND/SCOTTISH HIGHLANDS (2 Day service) (up to 10kg, +£1 per kg thereafter)

Deliveries to Europe will be quoted on a per order basis depending on size and weight. We never charge more for delivery than what it costs us, this is because we believe this is unethical.

Saturday Delivery

Saturday delivery is available upon request, please select it at the checkout. If you would like to upgrade to Saturday delivery but have not selected it at the checkout, please call or email us and we can add this for you.

This is priced at £12.00 (+VAT) for a standard box up to 15kg, plus an additional £0.30 (+VAT) per kilo over 15. If you would like to upgrade to a pre-noon service for Saturday this is available upon request.

Orders that meet our standard free delivery (£400 exl VAT) can upgrade to Saturday for an additional charge of £5.00 (+VAT)

Pre-Noon Delivery

Pre-noon delivery is also available on all orders to the UK mainland at the following cost: £13.00(+VAT) (+£5.00 on Free Delivery)

Prices in brackets are extra on top of our free delivery for orders which meet the criteria, and this amount is payable on all/any orders you wish to upgrade for pre-noon service. These are Prices for UK Mainland Postage Only. Orders placed with this postage upgrade will be given priority with our courier making it the easiest way to guarantee next day delivery. These options will replace regular delivery prices and are not in addition. All prices are excluding VAT.


Please note for many large orders we will ship via a pallet for ease of delivery and to eliminate damaged stock. We use Pallet Plus for this service. 

Returns Policy

 

Important Returns Notice

 

Please read through the following information thoroughly. This is the most recent update to the Returns Policy here at Savvy Distro.

If you have any questions or queries, then please contact us either by email or call directly. 

 

Thank you.

  

E-Cigarette Returns:

At Savvy Distro, in order to process returns we require the following: -

Due to the increasing amount of non-faulty items being returned & the increasing amount of products being returned which have not been originally supplied by ourselves (Including a percentage of FAKE products). We operate a strict returns policy which must be adhered to.

All products supplied by Savvy Distro are subject to a 90-Day returns policy. This means that in the first 90 days from date of purchase from us, you are free to return any goods that are found to be faulty from manufacturing defects as described below. These will be put through our normal returns system, if a product specifies that the warranty period is longer than 90 Days, you must contact us prior to returning goods to us so we can ensure they follow the correct protocol. Anything outside of this timeframe will not be able to be dealt with by us and we would recommend contacting the manufacturer directly.

Firstly, we ask you to do your best to resolve any issues you may have with the items in store, as many issues with e-cigarette kits arise from user error or requiring a simple change of coil.

  • An itemised list of items being returned including a description of the fault with each item.
  • Full packaging (including sleeves with serial numbers) including any components provided with the unit i.e charging cables (consumable items are exempt unless fault is present from D.O.P/ Unused condition).
  • Call/email to confirm there are items to be returned, this is our standard practice as we can also advise or assist on the phone.
  • If possible; a receipt for original date of sale, which is used to confirm if the device is within the manufacturers’ warranty period.
  • Check to see if the item is genuine, look and compare to a current item in your store. Some items are being purchased and switched with good imitation but still fake products which will not be accepted as a return. This is the case even if supplied back to us in authentic packaging.
  • Ensure the fault has not arisen from customer misuse. For example, dry firing a coil is not covered.
  • Coils or consumable items are not covered simply due to the nature of the item.

We aim to process all items within 1 week of receiving however during busy periods this may take a little longer. All returns will have a full resolution within 30 days. Any returns which are received which do not follow the above requirements will take longer to process due to needing more time or it could possibly mean we are unable to process the item. In this instance they will by default be returned to you on your next order.

We endeavor to help where possible to get a full resolution but due to manufacturers policy we are limited to what can be offered.

All items which are approved as faulty returns will be issued with an immediate credit note. This is to ensure you have full flexibility on how you can use it, either deduct the value off of your next order or give your customer the option to choose a different device rather than be issued with an exact replacement.

Please ensure your customers are aware that they are responsible for keeping their device in good working order and any damages through their usage are not covered by manufacturer’s warranty.

We cannot offer refunds on any items which fall into this category however if you’re in store refund policy is different, that is down to your own discretion.

Unfortunately, we are unable to offer free returns postage on faulty items as we already offer to cover and subsidies the courier fees on any qualifying orders.

Sales Checklist - 

Explain to your customer how to use their new purchase; this will cause fewer problems for both you & us.

Explain how using a better-quality liquid will benefit them and how the VG/PG ratio will affect their tank, i.e. a 50/50 will be thinner and may possibly cause leaking/seeping in some tank designs.

When it comes to charging, explain what they can and cannot use to charge them with. We often hear of high output chargers such as mobile phone chargers being used. This can cause damage to the electrical devices.

NEVER leave your Mod on charge overnight.

Explain that the coils are disposable and that they will need replacing on a regular basis. The lifespan of a coil varies hugely depending on usage, the type of liquid, duration of vaping and the settings on which the device is used. Make sure you are supplying the correct replacement coils, supplying 0.25 ohm coils to a mouth to lung vaper is not an ideal move!

Clarify it is essential to prime coils prior to use.

Never exceed the maximum power output for their tank / coil.

Never use a nickel coil in a non T/C mod.

Never use a kanthal coil in a T/C mod when T/C in enabled.

Never incorrectly insert a battery.

Never leave a loose battery in your pocket with keys, coins etc.

Always replace a damaged battery, even if it only has minor damage to the casing.

Offer to tailor their vaping either with the use of an alternate drip tip with a different bore or material and of course select the right mg of liquid for the customer. There are hundreds of flavor profiles to suit any one whether they are new or a veteran vaper.

Advise customers to read the instructions in addition to informing them of the above information.

Mech Mods & RDA’s are for experienced users only (Those with an understanding of the ohms Law and who are competent vape builders).

If you need help or advice please contact us we are here to help. Read up on your products & / or check out YouTube for further assistance.

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